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Which of the following are solution sets that roll up under the Avaya Customer Experience Solutions umbrella? (Select three.)
A. Worker and Team Productivity
B. Customer Experience
C. Topline Growth
D. Contact Center Efficiency
E. Unified Access
Answer: BCD
What resource does the Avaya Context Store Snap-in reside on?
A. Avaya BreezeTM
B. Avaya Aura Experience Portal
C. Avaya Aura Platform
D. Media Processing Server
Answer: A
Which of the following phrases best describe Avaya Social Responder? (Select four.)
A. Listens to the main social channels, such as Facebook, Twitter, and other open sources
B. Enables creation of marketing campaigns and monitors hit per click on social media
C. Routes data to the appropriate contact center representative best equipped to handle the information
D. Captures information about your customer’s web visits to better personalize self service
E. Makes it easy to define search criteria and access social media data through a simple, intuitive user interface
Answer: ABCE
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